mlwn Casino Privacy Policy

mlwn Casino ("mlwn," "we," "us," or "our") operates the online gaming platform accessible at https://mlwn.app. As a platform serving Filipino players, mlwn Casino is committed to handling your personal data responsibly, transparently, and in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

This Privacy Policy applies to all personal data collected through the mlwn Casino website, mobile applications, customer support channels, and any other services we provide (collectively, the "Platform"). It describes the types of personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights you have as a data subject under Philippine law.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy. If you have any questions about how mlwn Casino handles your personal data, please contact us using the details provided in Section 13.

mlwn Casino collects personal data that is necessary to provide you with a safe, fair, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name, date of birth, and gender
• Email address, mobile number, and residential address
• Government-issued ID details (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys National ID) for KYC verification
• Selfie or photo for identity verification purposes

2.2 Financial Data

• Payment method details (GCash account number, PayMaya account, BPI/BDO/Metrobank account details, card details)
• Transaction history, including deposits, withdrawals, and bonus transactions
• Source of funds information where required by anti-money laundering regulations

2.3 Gaming & Activity Data

• Game history, bet amounts, win/loss records, and session duration
• Bonus usage, promotional participation, and VIP tier status
• Responsible gaming settings and self-exclusion records

2.4 Technical & Device Data

• IP address, device type, operating system, and browser type
• Login timestamps, session data, and access logs
• Cookies and similar tracking technologies (see Section 6)

2.5 Communications Data

• Records of your communications with mlwn Casino customer support
• Feedback, survey responses, and promotional opt-in preferences

mlwn Casino uses the personal data we collect for the following purposes:

• Account Management: To create, verify, and manage your mlwn Casino player account, including identity verification (KYC) and age verification (21+ compliance).
• Service Delivery: To provide access to games, process deposits and withdrawals, award bonuses, and deliver the full range of mlwn Casino services.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited conduct on the Platform.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including the Data Privacy Act of 2012, anti-money laundering laws, and PAGCOR regulatory requirements.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support team.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion.
• Marketing & Promotions: To send you information about mlwn Casino promotions, bonuses, and new games — but only where you have given your consent to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, improve the Platform's features and performance, and personalize your gaming experience.

mlwn Casino processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and mlwn Casino — i.e., to provide the gaming services you have registered for.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including KYC/AML obligations and PAGCOR regulatory requirements.
• Legitimate Interests: Processing is necessary for mlwn Casino's legitimate interests, such as fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

mlwn Casino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following circumstances:

• Service Providers: We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, game software suppliers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.
• Regulatory & Law Enforcement Authorities: We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive.
• Fraud Prevention & Security: We may share data with fraud prevention agencies and industry partners to detect and prevent fraudulent activity, money laundering, and other illegal conduct.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of mlwn Casino's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
• With Your Consent: We may share your data with third parties where you have given your explicit consent to such sharing.

mlwn Casino uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure security, and analyze usage patterns. A cookie is a small text file placed on your device when you visit the mlwn Casino website.

We use the following types of cookies:

• Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game history, and responsible gaming limits to provide a personalized experience.
• Analytics Cookies: Help us understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant promotions and bonus offers. These are only set with your consent and can be disabled at any time through your browser settings or our cookie preference center.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the mlwn Casino Platform. For more information on managing cookies, refer to your browser's help documentation.

mlwn Casino retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. Specifically:

• Active Accounts: Personal data is retained for the duration of your account's active status on the mlwn Casino Platform.
• Closed Accounts: Following account closure, mlwn Casino retains personal data for a minimum of five (5) years to comply with anti-money laundering regulations, tax obligations, and potential legal proceedings.
• Transaction Records: Financial transaction records are retained for at least five (5) years from the date of the transaction, in accordance with AMLC requirements.
• Marketing Data: Where you have consented to marketing communications, your contact details are retained until you withdraw consent or request deletion.

When personal data is no longer required, mlwn Casino will securely delete or anonymize it in accordance with our data disposal procedures.

mlwn Casino implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the mlwn Casino Platform is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Data Encryption at Rest: Sensitive personal data stored on our servers is encrypted using strong encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized mlwn Casino personnel and service providers on a strict need-to-know basis.
• Two-Factor Authentication: mlwn Casino supports two-factor authentication (2FA) for player accounts to provide an additional layer of security.
• Regular Security Audits: Our Platform and infrastructure undergo regular security assessments and penetration testing by independent security professionals.
• Incident Response: In the event of a personal data breach, mlwn Casino will notify affected players and the National Privacy Commission (NPC) within the timeframes required by the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012 (RA 10173), Filipino players have the following rights with respect to their personal data held by mlwn Casino:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data mlwn Casino holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the mlwn Casino Data Protection Officer using the contact details in Section 13. We will respond to all verified requests within thirty (30) days, as required by the Data Privacy Act of 2012.

The mlwn Casino Platform is strictly intended for adults aged 21 years and above, in compliance with Philippine law governing casino-style gambling. mlwn Casino does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and take appropriate action in accordance with our age verification procedures and applicable law.

mlwn Casino primarily processes and stores personal data within secure data centers. In some cases, personal data may be transferred to and processed in countries outside the Philippines — for example, where our technology service providers or game software suppliers are based internationally.

Where personal data is transferred outside the Philippines, mlwn Casino ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses that meet the standards required by the National Privacy Commission. We will not transfer your personal data to countries that do not provide an adequate level of data protection without your explicit consent or appropriate contractual safeguards.

mlwn Casino may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how mlwn Casino protects your personal data. Your continued use of the Platform after any update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by mlwn Casino, please contact our Data Protection Officer (DPO):

Data Protection Officer — mlwn Casino
Email: [email protected]
Support Email: [email protected]
Website: https://mlwn.app
Live Chat: Available 24/7 on the mlwn Casino Platform

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official website and offices in Manila.